Cancellation & Refund Policy
Last updated: 8 September 2026
Booking & payment
- A booking is confirmed only after we receive an advance of 25% of the package price per person.
- The balance is due 7 days before the departure date. Seats are not held without the advance.
- All prices are in Indian Rupees and are per person for the group size quoted. If the group size changes, the per-person price changes.
If you cancel
Notify us in writing (WhatsApp or email). The date we receive your message is the cancellation date. Refunds are calculated on the total package price:
| Days before departure | Refund |
|---|---|
| 30 days or more | 75% refund |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days, or no-show at pickup | No refund |
The advance is not charged on top: the percentages above apply to the total package price, advance included.
Reasons for cancellation on your side (illness, personal emergency, travel delays, missed train, change of plans) do not change the schedule above. We strongly recommend travel insurance.
Missed pickup
The group leaves Kathgodam / Haldwani at 6:30 AM on Day 1 and cannot wait. If you miss the pickup, it is treated as a no-show. You may join the group later at your own cost and arrangement, if the local operator agrees.
Permit and medical rejection
The Inner Line Permit is issued by the District Administration, not by us. If your permit is refused, or you fail the mandatory medical check at Dharchula, we cannot take you further. In that case you will be refunded the unspent portion of the package (accommodation and meals beyond Dharchula) minus costs already paid to the local operator. Return transport from Dharchula is at your own cost.
Leaving the trip midway
If you leave the yatra after it has started, for any reason including altitude sickness, there is no refund for unused services. Any evacuation, medical, or return-transport cost is yours.
Force majeure
Landslides, road closures, snowfall, floods, strikes, border restrictions, permit suspensions by the administration, or any event outside our control may delay, shorten, or cancel the trip. In such cases:
- We and the local operator will try to reschedule you to another batch, or complete as much of the itinerary as is safe.
- Amounts already paid to local operators, hotels, and drivers may not be recoverable, so a full refund is not guaranteed. We will refund whatever is recoverable.
- Extra nights or transport caused by such delays are at your cost.
If we cancel
If we or the local operator cancel a departure for reasons other than force majeure (for example, not enough people in the batch), you get a full refund of everything you paid, or the option to move to another date.
Refund processing
Approved refunds are sent to the original payment method within 7–14 working days. Bank or payment gateway charges may be deducted.
Changes to your booking
Date changes requested more than 15 days before departure are free once, subject to availability. After that, they are treated as a cancellation and rebooking.
Questions
officialadikailash@gmail.com · +91 91190 31535
See also our Privacy Policy and Safety, Risk & Disclaimer.